Pisano is a software company that analyzes customer feedback and continuously enhances customer experience. Serving numerous brands globally and in Turkey, Pisano offers user-friendly solutions across digital touchpoints.
By collaborating with Binclusive, Pisano aligned the templates of its customer feedback forms with WCAG 2.2 Level A standards and the requirements of the European Accessibility Act. The goal was to ensure an inclusive experience for every user.
A detailed error report and prioritized action plan delivered to the technical team
One-on-one communication with a Dedicated Account Manager
Preparation of a Voluntary Product Accessibility Template (VPAT) in compliance with the European Accessibility Act
Özgür Karataş shares his perspective on the accessibility process carried out with Binclusive:
As part of this collaboration, Pisano’s default feedback collection template within its product was made fully compliant with WCAG 2.2 Level A, ensuring that all legal requirements under the European Accessibility Act were met. As a result, the inclusive and accessible user experience was significantly enhanced—especially for users with disabilities.